Familotel Sonnwies

Payment & Cancellation and  other  important informations

Reservations

We request that you reserve in writing: by e-mail, fax, or regular post. Reservations are binding only after making a pre-payment of EURO 400.

Please send us an deposit of 30 % of the offer.

The Bank details are:

Südtiroler Volksbank- Lüsen

BIC:  BP AA IT 2 B 007,

IBAN IT34 H058 5658 2210 0757 0007 493

The accound holder : Hotel Sonnwies

Or

you can also pay with your credit card. If you tell us your credit card number, the expiring date we can debit the deposit directly to your card.

With the deposit the reservation is fixed.

 

Travel Cancellation Insurance and Fees.

And what can you do if something unexpected happens and you are unable to go on vacation as you had planned? With our Travel Cancellation Insurance, at least you can insure yourself against the resultant financial costs. In the event that you are delayed in arriving, can't come at all, or have to leave prematurely, E.U. Directives allow the hotel to charge cancellation fees. In order to protect yourself against all resultant charges, we recommend that you sign up for this Travel Cancellation Insurance. The European Traveler's Insurance will then cover your costs.

That's why we recommend:

Our cancellation fees 

The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal“

When you cancel bevor 120 in advance of tze schedulet start we will charge 120,00 Euro.

When you cancel between 120 and 28 days in advance of the scheduled start of your stay, we will charge you the down payment.

When you cancel  between 28 days  and 6 days in advance of the scheduled start of your stay, we will charge you 80% of the total price of your reservation.

When you cancel within the last 6 days in advance of the scheduled start of your stay, we will charge you 100% of the total price of your reservation.

In cases of cancellation on the day of your arrival, late arrival, or premature departure, we charge 100% of the daily rate according to the reserved booking for the missed days, in accordance with Italian law pertaining to hotel reservations. In the case of flat-rate packages or special discounts, there are no deductions. In this case, we will likewise charge you the full 100% according to the reserved booking.

Arrival

We expect your arrival starting at 2:00 p.m. You can arrive earlier, but your room will be available for you only as of 2:00 p.m. You are free to use our hotel facilities even earlier e to make lunch in our hotel. We charge  39 € for the whole family.

Departure

We request that you vacate your rooms by 10:00 a.m. You are welcome to continue using our other hotel facilities until 17:00 noon. You can make lunch, afternoon tee and use our hotel facilities.We  charge 39 € for the whole family.

Single-occupancy surcharge: 60 %  a day.

Babysitting and Care for Small Children

We provide care for your baby 65 hours at the week.

Our Care times for Babies are:

Monday to Friday  from 9.00 to 14.30   and from 16.00 to 21.00

For additional babysitting, we charge € 12.00 per hour and after 8:00 p.m., € 15.00 per hour.

Dogs

Surcharge for dogs: € 30.00 per day (without food.) Please don't forget to bring along your pet's blanket or basket. we hope that you will understand that dogs are not allowed in the dining room, the lounges, and the wellness / beauty facilities, miniclub and play aeria.

Payment

We accept payment  in cash up to 3000,00 € or with the following credit cards: Visa, Mastercard, Eurocard. We do not accept  American Espress and Dinners Club.

Early-reservation bonuses cannot be applied to special offers and flat-rate week-long packages. Different offers cannot be combined with one another.

Hotline

For further information don´t hessitate to contakt us. 0039 0742 413533