Information from A-Z
Below you can find all of information you need about a comforting stay at the Sonnwies Dolomites/ Italy or else you can call us directly at +390472413533 or write us an email at firstname.lastname@example.org
Bathrobes for children
We happily provide parents and, of course, children (4 different sizes) bathrobes. If the size in the room doesn’t fit, you can ask the reception to send a new one up to your room at any time.
Check-in and checkout
We confirm the check-in time at 4:00 p.m. If you arrive earlier, you can use our hotel and services starting from 11:00 a.m. for a flat rate of €99.00 per family and room.
On your date of departure, we ask you to leave your room by 10:30 a.m. If you aren’t ready to end your vacation at that time, you can book a late checkout without the room facilities. In this case, a one-time fee of €99.00 will be charged, which includes access to the spa area on your departure date and you will be able to enjoy the lunch buffet or have an afternoon snack.
We offer electric bicycles for rent at the Sonnwies Hote. You can also personally choose and reserve your bicycle if you like. You can find a wide selection of electric bicycles here. See our bikes here!
The Sonnwies gastronomy
Food and everything associated to gastronomy is particularly important to the Hinteregger family. Our Sonnwies gastronomy offers you a farmer’s market with its own bakery, diary, juice room, coffee bar, pizza oven and vegetable stand and, in the afternoon, a refreshment at our snack bar from 3:00 p.m. to 5:00 p.m. and, in the evening, a gourmet menu using the best regional (including products from our own farm) and alpine products.
You can rent mountain bikes directly at the hotel. We also offer a selection of bicycles for our little guests. To keep you safe, you can also rent bicycle helmets.
The Sonnwies Dolomites are situated at an altitude of approx. 1150 m above the sea level in the mild Valley of Luson. The location, in the heart of the Dolomites gets approx. 300 days of sun per year.
Children’s club times and meals
Our children’s club is open daily, 7 days a week.
Monday to Friday from 9:00 am - 14:30 pm and from 16:00pm to 9:00 pm to babies from 0-3 years.
Saturday from 13.00 am - 9.00 pm
Sunday Babyclub is closed.
Monday to Friday from 9:30 am to 9:00 pm to children of 3 years and older.
Saturday from 12.00 am -9.00 pm
Sunday from 5.00 pm to 9.00pm
Kids can eat lunch and dinner while they are in our staff’s care at Ferdi´s Kidsrestaurant.
We are very happy to welcome your four-legged friends into our hotel. Since we are a family hotel, however, the number of dogs is limited. We would like to let you know, in advance, that dogs are not permitted in the restaurant or on the promenade or playgrounds. Your dog is welcome to stay in our lobby and on the terrace. We charge EUR 30/day for your dog. We hope you understand that we reserve the right to charge an additional fee to clean your room when you check out.
Luson is a small town in South Tyrol in the Dolomites. The town is 20 minutes away from the Municipality of Brixen.
The Sonnwies Hotel is located in the Rungg district, which is approx. 1.5 kilometers from the Lüsen town center. The hotel is situated, crowned by nature, at the valley head, facing south towards the sun and is one of the places in South Tyrol that gets the most hours of sun.
Parking and luggage service
Free parking spaces in our new underground parking garage are available to your guests during their stay. The new garage has a clearance height of 2.85 m and offers extra-large parking spaces. We will be happy to handle your luggage when at your arrival and departure day.
Sledding in the winter
We are happy to provide you a free of charge sled in the winter. You can borrow it at any time from our ski cellar. We are also happy to provide you backrests for children and fur seat covers.
Our hotel’s own, cooled ice-skating arena in the heart of the resort is unique. A highlight for adults and kids in the same way. We rent all skate sizes. (€2.50 for 2 hours) You can skate for free if you bring your own skates.
Our Washing and Cooking area is located on the 1st floor. There you can wash and dry your vacation clothes.
Open 24 hours.
Free ski passes at the hotel
In winter, you can conveniently obtain ski passes from the hotel reception. The ski pass for the children’s ski lift, magic carpet and snow park at the hotel are already included in every Sonnwies guest’s room price. Our guests really appreciate this unique service.
Ski passes for children
Ski passes for children can be conveniently obtained from the Sonnwies Family Hotel reception. The ski passes for the Rungg ski resort are free for Sonnwies guests.
We are directly next to the children’s ski lift, right in the centre of the fun in the snow. From our ski cellar, you can conveniently access the slopes and, in less than 2 minutes, you will reach the valley station.
Ski rentals and ski school
Winter vacation, easy and convenient. You can find everything you need for the perfect skiing day at our ski rental and ski shop. Choose your favourite equipment from three different packages.
The Ski cellar
In our new ski room, we offer a ski cellar with the most modern, heated lockers and integrated shoe dryers for every family a little water bar and a mirror, so you will look perfect for your outdoor activities.
The water temperature in our indoor family pool is 31°C, in our outdoor pool, which is heated all year-round, it is 33C°. The children’s and baby pools are at around 35-36°C. The water temperature at the water park, including the slides, is of 33C°.
Our pools are open daily from 8:00 am to 7:30 pm for your bathing pleasure.
Adults only spa times
The pools (family area) are open for swimming starting from 8:00 am.
Our sauna facilities open at 2:00 pm (11:00 am if the weather is bad). Both spa areas ( Kid´s and adults only) close at 7:30 pm.
You can pay with Visa, Mastercard, Eurocard or in cash (according to Italian law, up to a maximum of EUR 1,999.00).
Our children’s rates only apply if 2 adults are paying full price for the room or in the parent’s suite. If only one person is paying full price, the adult price will be charged for the eldest child. The full daily rate for adults will be charged for children who have their own room and do not stay in their parents’ room.
We will be happy to book the desired room category for you. We do not guarantee you a specific room.
Reservation and cancellation insurance Reservations
We ask you to carry out a written: via email, fax or letter. It will not be valid until the deposit has been paid.
The deposit is 30% of the room price for the entire stay. You can send the deposit to our bank account, or we can charge the deposit to your credit card with your written
consent. To this end, we require a written declaration of consent (fax or email), the card number, the card’s details and the card holder’s date of birth. (the card number can also be provided verbally)
Our bank account:
Alter Runggerweg 20
BIC: BP AA IT 2 B 007,
IBAN: IT34 H058 5658 2210 0757 0007 493
Our cancellation fees/cancellation periods
There is no right of withdrawal in the sense of the consumer protection codex - nevertheless we grant you the following cancellation conditions ( status June 1, 2014)
Sonnwies- Carefree service during COVID-19
Safe cancellation up to 48 hours before the arrival day
We currently apply the following regulations
For bookings with arrival day within 20th of March, we guarantee that you can cancel free of charge up to the arrival day if one of these reasons applies.
• A travel warning for South Tyrol
• State quarantine order for return travellers from the South Tyrol
• You or your fellow travellers have tested positive with COVID-19
If one of the cases occurs, we will cancel your booking free of charge. We will convert your down payment into a voucher valid for 2 years.
In the case of a person who tested positive for COVID-19, the guest is obliged to inform us immediately after a negative test result.
Otherwise, our regular cancellation conditions will be applied.
Regular storno conditions
In case of cancellation on the part of the guest, the guest is obliged to pay the following cancellation fees:
If you cancel your booked holiday up to 120 days before the start of the trip, we charge fixed fees of 200,00€.
In case of cancellation between 120 and 28 days before the start of the holiday, we retain the deposit.
If you cancel between 28 and 6 days before the start of your holiday, we charge 80%.
For cancellations within the last 6 days before the start of the trip we charge 100%.
In case of cancellation on the day of arrival, late arrival or early departure we charge 100% of the daily rate according to the booking order for the days not enjoyed, as provided for by the Italian hotel regulations.
If you do not arrive by 8 p.m. and do not notify us, the booking will be cancelled and the cancellation fees listed in point 4 will apply.
Cancellation insurance and fees
Sometimes, unforeseeable, unfortunate circumstances can quickly get in the way. If that happens right before your vacation, it can become expensive: If you can’t arrive on time or at all, or you have to leave early, cancellation fees can be charged. To make sure you don’t pay any expenses in such cases, we suggest you to consider our travel cancellation insurance and the Europäische Reiseversicherung Insurance Company will cover the costs for a vacation you were only partially able to enjoy or unable to experience. With our cancellation insurance, you are financially secured.
Electric charging station
There are several electric chargin stations and Tesla chargers in our underground parking lot where you can “fuel up” for free. Of course, the electricity is on the house for the Sonnwies guests.
Childcare and baby sitting
We offer childcare for children starting at one week of age; children are supervised at the baby club, the mini club, the kids’ club or the teens’ club, based on their age. Our programs and adventures are designed for the age and, if possible, the children’s wishes. As a family hotel, close to nature, spending time as much as possible outdoors is very important to us. Children under 3 years can only participate to the excursions if they are accompanied by a parent.
Baby, Kid´s and Teen club times
Our 4, warm, SouthTyrolean day care attendants take care of your toddler 6 days a week from Monday to Friday from 9:00 a.m. to 2:30 p.m. and from 2:00 p.m. to 9:00 p.m. Saturady from 12.00am to 9.00pm. Sunday Babyclub is closed. The little ones are in best hands in our baby area, which includes playrooms, changing rooms and nap room.
Our 13 childcare providers tenderly take care of your little ones 7 days a week / 70 hours per week from Sunday to Friday from 9:30 a.m. to 9:00 p.m. On Saturdays, childcare is available from 12:00 p.m. to 9:00 p.m.; supervised lunch and dinner is also available every day.
The Teens’ programs
An dynamic program only for teens is, of course, a must. More information at reception.
We offer weekly swimming classes at our family hotel in South Tyrol. You are welcome to book free group and private lessons at our reception. Please contact us if you need more information.
You will be provided with flotation aids and a “swimming instructor” free of charge for the duration of your swimming class.
Prepayment via transfer
Prepayment via online payment
What you don’t have to bring with you!
You can leave the following items at home:
- Bathrobe (children and adults) and towels
• Baby monitor
Bottle warmer, kettle & sterilizer
• Crib & bouncer, highchair, bibs
Flat prams & buggies (rain cover + foot muff)
• Sleds (winter)
• Baby backpack
• Diaper changing pad, diaper bin
• Ski helmet (winter)
• Baby bathtub
• Bicycles & helmets (summer)
Please bring the children’s personal belongings, like diapers and special formula